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Customer service agent French H en M

  • Fulltime
  • |
  • Maastricht
  • |
  • € 10,80 - € 11

What you're going to do

Are you someone who is always aware of all fashion trends and would you like to apply this during your work? Everything is possible at H&M! As a customer service representative you are one moment advising customers about current trends and the next you are processing a refund. You will perform all these activities and more at the beautiful and renovated work location in Maastricht. Then read on quickly, because this top job has a lot more to offer you!

As you have already read, you will be working on location in Maastricht. At this work location, almost all needs that you may have during your shift are provided by H&M itself. For example, you don't have fixed workplaces, so you can sit wherever you want throughout the building. There are also treadmills that you can use, so that you can exercise while you work. Ideal right?! We thought so too!

During your working day, you do not deal with a specific customer service department, but you get to work with all subjects. You can expect the following:

  • Processing questions about: bank statements, payment, etc.;
  • Giving fashion advice regarding current trends, new collections or comparable clothing;
  • Handling returned products;
  • Answering questions via social media, telephone or email.

Before you can start at H&M, you will first be trained to become a fully-fledged customer service employee. You will then follow a course that lasts approximately 3 weeks. This is a full-time (38 hours) paid training, so you are obliged to follow the entire course.

What we offer

  • A direct contract with H&M;
  • Building up holiday pay;
  • Discount on a selected health insurance policy;
  • A nice hourly wage of €11;
  • The opportunity to work in the fashion industry;
  • The possibility to work partly from home;
  • Enough vacation hours to enjoy;
  • Participate in the pension fund.

What we ask of you

  • You speak the French language at a fluent level;
  • You speak the English language at a professional level;
  • You can work at least 24 hours a week;
  • You live in the Maastricht area (Eijsden, Margraten, Heerlen, Sittard, etc.);
  • Experience is a plus, but not required.

About the company

As you know, you will be working for the international fashion chain Hennes & Maurits. This chain has been committed to producing fashion in a sustainable way for years. Think mainly of a completely renewed collection where the raw materials are obtained fairly and sustainably. Sustainability is therefore an important topic within the company.

Apply now

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