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Customer service agent French speaking parttime

  • Parttime
  • |
  • Maastricht
  • |
  • € 11 - € 12,50

What you're going to do

As a customer service agent for the H&M Group your most important responsibility is to make the customers' lives easier. You accomplish this by offering the best customer service by phone (75%) and email (25%). You will assist the French-speaking customers whenever they want information about orders, deliveries and/or payments. You will answer questions concerning both the Online Shop and the stores, not only for H&M but also for some of their other fashion brands; COS, &Other Stories and ARKET.

What we offer

  • A market-conform salary and interesting secondary conditions such as discounts for H&M Group products, reimbursement of travel- / home office expenses and meal allowance.
  • A direct contract at H&M for 32 or 38 hours per week (your choice) /vast werk
  • The possibility of earning a permanent contract.
  • An initial paid training of three weeks, which you will follow in their center in Maastricht. The training will ensure that you can help the customers in the best possible way.
  • If you live in the Netherlands, after the training you will be scheduled for work in such a way that every week will be a mix of working from home and working in their Maastricht center. In their center fantastic coffee, fresh fruit and great colleagues are waiting for you! If you do not live in the Netherlands, they will be happy to discuss the possibilities to work from home on an individual basis.
  • A company laptop and additional equipment
  • The possibility to express your personality in an informal and multicultural work environment.
  • To work with great colleagues within a dedicated team.

What we ask of you

You have excellent communication skills in French, both written and spoken. Your English is also on a very good level, as you will use it daily.
At H&M they help customers from 8am until 9pm on weekdays and from 9am until 5pm at the weekend. You are flexible to work within these opening hours.

You also are:

  • Customer friendly and strong in empathy
  • At your best working in a team
  • Open minded and not afraid of changes
  • In possession of a positive attitude and mindset
  • Solution-oriented and stress resistant. Multitasking is a second nature to you.
  • Not afraid to make mistakes but able to follow instructions.
  • Able to cope with a high workload.
  • Living in the Maastricht/Liège/Aachen area and in possession of a valid work permit (BSN) for the Netherlands or able to obtain it before the start date.
  • Ready to start your training on the 20th of June. (This will take 3 weeks, fulltime at the office).

About the company

H&M's Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Their customer is at the heart of everything they do.
Today, Customer Service has around 3500 employees globally and has established 16 Customer Service Centers around the world. In the Center in Maastricht, the Netherlands, around 400 colleagues take care of H&M's customers in 9 different countries and in 6 different languages.

Apply now

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