Customer Operations Specialist

  • Fulltime
  • |
  • Zwolle
  • |
  • € 2.450 - € 3.000

Wat je gaat doen

A customer operations specialist is the link between Commercial and Supply Chain. Creates and maintains relation with commercial affiliate. Coordinates between supply chain partners to solve SC challenges. Ensures plans meets key business performance objectives (inventory, customer service, forecast accuracy). Reports the effectiveness of the above mentioned processes to a pharmaceutical company. Ensures prompt, accurate and efficient handling of communications concerning production/replenishments and any other relevant aspect of the business.
Provides support (input, suggestions) in defining and implementing process improvements to improve customer service and/or reduces operating costs.

Your primary responsibilities are:

  • Representing customers as if they were present at ALOG
  • Understanding Market Characteristics
  • Performing market reviews, demand analysis,increasing market knowledge and get market insight.
  • Building effective relations with liaisons and stakeholders;
  • Performing safety stock analysis and initiate improvements
  • Customer order management and shipment for direct customers;
  • Organizing periodic visits and workshops
  • Following up on unsolved supply exceptions and coordinate appropriate actions
  • Following up on identified risk inventory
  • Coordinate actions with the supply chain specialist
  • Educate affiliates in the area of ALOG systems and processes
  • (logistiek)

Wat we je bieden

  • A fixed term contract
  • Opportunities for a contract for a longer period;
  • A creative, problem solving job at the international organisation where appreciation is part of the corporate culture;
  • Fulltime from 32-40 hours week;
  • Temporary / Tijdelijk dienstverband met kans verleninging;
  • Region Zwolle.

Wat we van je vragen


  • Strong communication and teamwork skills are required
  • Good analytical skills are scheduling, inventory management, and KPI analysis.
  • Excellent written and oral communication skills in English
  • Strong Negotiation and conflict resolution skills
  • Innovative and initiative skills
  • Excellent organizational and follow-up skills
  • Good understanding of DRP planning systems and business applications.
  • Creative and analytical problem solving skills
  • Supports achievement of key performance indicators.


  • Bachelor’s/Master Degree: Supply Chain Management,
  • Production Operations Management,
  • Logistics Management.

Do you know the business? Do you have the drive for results, coordinating, negotiating and a helicopter view? Do you show initiative, innovation and integrity?

Over het bedrijf

The Customer Operations Specialist is active within the customer operations department and is responsible for keeping the commercial affiliates informed on their demand and inventory levels. The Customer Operations Specialist is driving creative solutions for all supply and non-supply chain related exceptions. Coordinating between all relevant parties to solve the challenges and continuously looking for improvement opportunities for all supply chain related processes within the supply chain organization and at the commercial affiliates. The Customer Operations Specialist is responsibility to translate commercial strategies and priorities within Supply Chain to drive effective decision making.
On daily basis the Customer Operations Specialist interacts with affiliates/area (logistics, demand and product managers) and with master scheduling, supply chain planner, distribution, QA and finance and any other department that is required to provide the highest level of customer service.


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