Customer Service Agent Mercedes-Benz (German)

  • Maastricht
  • Overig
  • Callcenter
  • 32 uur pw
  • Fulltime
  • #1AV0020325

Wat ga je doen?

Would you like to be part of a dynamic environment? Work at an international company? Apply directly to become a part of an amazing team!

The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don't be shy and differentiate yourself by convincing us of your way to communicate.

Interested? Contact ASA Maastricht or apply below.

Wie ben je?

Job Requirements:

  • Available for at least 32 (or 40) hours during the week, weekends are not possible;
  • Excellent knowledge of German, both written and spoken;
  • Basic level in English (corporate language) and motivation to speak and improve it;
  • Excellent understanding of customer satisfaction;
  • Ability to work in structures, to prioritize, analyze and coordinate your day to day;
  • Empathy and negotiation skills;
  • Open-minded to a diversity of cultures;
  • Computer literacy;
  • Act as our Brand ambassador.

Over het bedrijf

The Mercedes-Benz Customer Assistance Center is an international, multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. Goal is to provide excellent assistance to customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, Smart, Setra and Mercedes 24 hours a day, 7 days a week, 365 days a year! For their customers, they are maybe the most important connection to the Mercedes-Benz brand. That’s why they live by the brand’s most important promise: “The best or nothing”.

Wat bieden wij jou?

We offer you a fulltime job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

  • Attractive salary based on previous experience;
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
  • Collective health insurance at discounted rates;
  • Retirement plan;
  • 200 holiday hours (based on full time employment);
  • Holiday allowance: 8% of annual salary;
  • Competitive performance-based salary growth;
  • Result oriented bonuses;
  • Lucrative relocation package (if applicable); you will also be reimbursed for your first arrival, housing fee, and moving costs.
  • Work in day-shifts with a competitive salary.
  • A 7-month contract with outlook on extension!


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Vestiging gegevens

ASA Maastricht
Keizer Karelplein   28  
6211 TC, Maastricht