Currently we are looking for an order management coordinator for our client Samsung Air Conditioning. In this position you are the linchpin in the web between product management, demand planning, supply planning, finance and other logistics service providers. You are getting energy from keeping all the balls in the air in this dynamic role. Preferably you already have 6+ years of work experience in a similar role. Are you the person we are looking for? Keep reading!
Now that homeworking has been introduced, Samsung will make sure that your remote work is done properly. All means are available to facilitate you, so you can do the work pleasantly and properly. Regular contact with your manager and your colleagues via the digital channels is key to achieving goals as a team. Your 10 colleagues, who all play a role in the chain work from different cities in Europe.
Your work as an order management coordinator consists of:
Entering and processing customer orders in SAP, ensuring order readiness and reporting of delivery information;
Monitoring deliveries with customers and warehouses, ensuring on-time and complete delivery;
Providing open order reports;
Providing invoices and shipping documentation to customers;
Organizing returns and managing rejections based on customer requests, processing them in SAP;
Processing customer claims, invoice corrections as needed;
Being the primary point of contact for distributors and/or installers by phone and email (mainly) about customer questions regarding orders and providing a timely solution for them independently;
Regional order management control and guidance.
Wie ben je?
Earlier mentioned, you work closely together with other departments, customers, suppliers and other logistics service providers. That is why we expect you to have excellent communication skills in Dutch and English, preferably also in German. You have the necessary experience in working in Excel, SAP or another ERP system. If you have experience in Salesforce, that's a big plus!
In this role you will manage a number of key accounts, the experience you already have in the field is just great. We all make mistakes, but the department strives for the motto 'first time right'. Can you identify with that? Great!
Do you have an HBO work and thinking level?
Are you able to work independently and accurately;
Are you customer-oriented and like to take that extra step for the customer;
Do you have a problem-solving ability and are you actually ahead of the curve before the possibility arises;
Are you administratively strong and have extensive experience with Excel, Salesforce and SAP or another ERP system.
Over het bedrijf
Samsung established the European office of Samsung Electronics Air Conditioner Europe (SEACE) in Schiphol-Rijk. SEACE is a special sales office for air conditioners in Europe and centralizes the sales activities, which were spread over 17 European countries.
SEACE operates independently under the direction of the local president, Wim Vangeenberghe, who manages the office. SEACE is a pioneer in specialized distribution, providing technical support, training and improving services to partners. In this way, mutual success in Europe for partners and SEACE is promoted.
About Samsung Netherlands:
Samsung Electronics inspires people and creates the future with innovative ideas and technologies. They are leading in the world of TVs, smartphones, wearables, tablets, household appliances, network systems, memory, system LSI and LED solutions.
Wat bieden wij jou?
You will receive a competitive salary;
Initially, we assume a temporary employment of six months with one month probationary period.
A full-time employment for 40 hours a week;
Laptop and cell phone of the company;
The opportunity to further develop yourself at a fantastic beautiful and healthy A-brand.
If the office reopens, travel expenses will be reimbursed. The office is easy to reach by public transport from all directions: Utrecht, Haarlem, Alkmaar, Amsterdam, Leiden, Rotterdam, The Hague, Almere. If you go to the office in times of Covid19, kilometers will also be declared and parking is free of charge. Samsung makes every effort to make employees work healthy, safe and enjoyable.